Last updated 7 October 2026

Refunds and credits

You pay in credits, and you only pay for jobs that deliver. Here is exactly how credits come back.

Automatic credit refunds

• Clipping: if a video job fails, or finishes without finding a moment worth clipping, the credits for that job go back to your balance automatically, usually within a minute.
• Editing: if an edit or a re-render fails, its credits go back automatically.
• Live capture: live is charged per minute captured. If a capture fails and none of its recorded segments can be processed, the credits for it go back automatically.

Every charge and refund appears in the credit history in your workspace.

Refunds of money

• Unused purchases: if you bought a credit pack or started a plan by mistake and haven't used any of those credits, email [email protected] within 14 days of the payment for a full refund.
• Plans: you can cancel at any time. The plan stops renewing, and credits you already received stay on your account. We don't refund part of a month unless the law requires it.
• Problems with results: if a job technically succeeded but the result was clearly broken, email us with the project link. We'll return the credits.

When a payment is refunded, the credits it bought are removed from your balance. Free monthly credits have no cash value and can't be refunded.

How refunds are paid

Payments are processed by Dodo Payments, our merchant of record. Money refunds go back to the original payment method through Dodo Payments. How long they take to appear depends on your bank or card issuer.